Retention and Recruitment for the Volunteer Emergency Services: Challenges and Solutions (USFA - 5/07)
This document is a revised version of the 1998 text titled "Retention and Recruitment in the Volunteer Fire Service: Problems and Solutions". This version has been enhanced with new research and current issues as the emergency services enters the 21st century. Even though recruitment and retention challenges continue to grow, some volunteer organizations maintain good membership wihile others function with a reduced number of volunteers. This document goes over many of the problems associated with recruitment and retention in the United States as well as give solutions that have worked for various agencies throughout the United States.
Emergency Medical Services (EMS) Recruitment and Retention Manual (FEMA and USFA)
This guidebook is intended to assist managers and recruiters of volunteer personnel in organizations that provide emergency medical services. This guidebook may also be used by EMS organizations that employ career personnel, especially career-volunteer departments.
Keeping the Best! Workbooks and Appendices
Keeping the Best! How to Use EMS Retention Principles
This first in a series of four the Retention tool kit, is a hands-on workbook to help EMS leaders understand and use basic retention principles in day-to-day EMS agency operations. The workbook begins with a Retention Program self assessment. By taking the assessment, the EMS leader highlights the strengths and weaknesses of the current retention program. The leader learns to maintain and leverage the strengths of the EMS agency program and work on the important weaknesses.
Keeping the Best! A Survival Guide to EMS Retention Problems
The second publication in the Keeping the Best! line-up. This 28 page guidebook will help leaders identify and solve specific retention problems. Thirteen specific retention problems are identified with suggested solutions. While the survival guide was originally designed for EMS agencies in cities or counties with little or no population growth and with little or no turnover in EMS personnel, this is a great tool for any EMS agency.
Keeping the Best! Maximizing Your Retention Effort
Designed for larger volunteer agencies that have mastered the basics, but want to maximize their retention efforts. Please note that EMS leaders from any size volunteer or career agency will find this workbook helpful. It guides EMS leaders through issues driven by growth and change such as the integration of career personnel. Maximizing Your Retention Efforts also reviews the importance of the recruiting process and reintroduces the reader to the key retention principles mentioned in the first workbook.
Keeping the Best! How to Retain ALS Providers: Workforce Utilization Strategies & Applying EMS Retention Principles
The fourth and final workbook in the EMS Workforce Retention Tool Kit is designed for the EMS Manager who wants to strengthen their ALS workforce. "How to Retain ALS Providers" challenges the EMS agency leadership to define the current ALS workforce, define the desired future ALS workforce and examine stragegies to fill the gap between the current and desired ALS workforce. Managers are also encouraged to monitor the results and re-evaluate their work at regular intervals. Managers will use a series of spreadsheets (below) to capture quantitative and data and apply the four basic retention principles to ALS workforce issues.
Appendices A-I
Instead of trying to write all your data into the workbook, download the worksheets and templates. Most are in excel spreadsheets and feature encoded formulas to help you process your data.
How to Retain ALS Provider Appendices A-G
How to Retain ALS Provider Appendix H
How to Retain ALS Proivder Appendix I
I am an expired EMS provider; can I get my certification back?
You have two options for obtaining your certification back:
- You may take and pass a State Practical and Written examination. You will be required to provide proof of expired certification, a current Healthcare Provider level CPR card, and a photo ID at the time of the test
OR
- You may complete the required number of continuing education credits to renew your certification (First Responders will need a minimum of 16 continuing education credits with at least 8 hours in the medical/trauma category; and EMTs will need a minimum of 24 continuing education credits with at least 12 hours in the medical/trauma category) AND you must fill out the reinstatement application and submit it to your local Regional EMS Council.
-The forms that are required for reinstatement are below:
- Reinstatement Application
- Criminal History Reporting Form
I am a provider from another state, how do I obtain a Pennsylvania Certification?
-EMT
-Current EMT-B from one of the other 49 states or National Registry
-Criminal History check
-State verifications by Regional Council
-You will be certified for 3 years from the date PA approves you
-Paramedic
-Must possess current certification from one of the other 49 states or National Registry
-CPR, ACLS, PALS
-Criminal History check
-State verification from Regional Council
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